Terms of Service

Last Updated: January 9, 2026

Effective Date: January 9, 2026

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1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and MNNR, LLC ("MNNR," "we," "our," or "us") governing your use of the MNNR usage analytics and metering platform, including the website at https://mnnr.app and associated APIs, SDKs, and services (collectively, the "Service").

BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.

Legal Entity:

MNNR, LLC

EIN: 33-3678186

1603 Capitol Ave, Suite 413 PMB #1750

Cheyenne, WY 82001

Phone: (252) 242-0710

Contact: legal@mnnr.app

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2. Beta Service Disclaimer

IMPORTANT: MNNR is currently in beta (the "Beta Period").

Beta Service Terms:

• The Service is provided "AS IS" without warranties of any kind
• Features may change, be removed, or added without notice
• Performance metrics and SLAs are targets, not guarantees
• Downtime may occur for maintenance and updates
• Data loss, while unlikely, is possible - maintain your own backups
• Beta access may be terminated at any time

Upon General Availability:

• We will notify all users 30 days in advance
• Updated Terms and SLA will be provided
• You may opt out by deleting your account
• Continued use constitutes acceptance of new terms

Your Beta Responsibilities:

• Do not use for mission-critical production systems
• Maintain backups of important data
• Provide feedback to help us improve
• Report bugs and security issues promptly

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3. Eligibility

To use the Service, you must:

• Be at least 18 years old (or 16 in the EU with parental consent)
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using the Service under applicable law
• Provide accurate and complete registration information
• Comply with all applicable laws and regulations

Business Accounts:

• You represent that you have authority to bind your organization
• Your organization agrees to be bound by these Terms
• You are responsible for all activity under your account

Prohibited Users:

• Individuals or entities on US sanctions lists (OFAC, etc.)
• Users in embargoed countries (Cuba, Iran, North Korea, Syria, etc.)
• Competitors using the Service for competitive analysis

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4. Account Registration and Security

4.1 Account Creation

You must create an account to use the Service. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information
• Keep your password secure and confidential
• Notify us immediately of unauthorized access
• Accept responsibility for all activity under your account

We reserve the right to:

• Refuse registration to anyone
• Suspend or terminate accounts violating these Terms
• Require additional verification for security purposes

4.2 API Keys

You are responsible for:

• Keeping API keys confidential
• Not sharing keys publicly (code repositories, forums, etc.)
• Rotating keys if compromised
• Using appropriate key scoping and permissions

Security Best Practices:

• Store keys in environment variables or secrets managers
• Never commit keys to version control
• Use separate keys for development and production
• Implement key rotation policies

We are NOT responsible for:

• Unauthorized use of compromised API keys
• Charges incurred from stolen keys
• Data breaches resulting from exposed keys

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5. Acceptable Use Policy

5.1 Permitted Uses

You may use the Service to:

• Track usage of your own applications and services
• Integrate our API into your products
• Monitor AI/ML API consumption
• Generate usage-based billing for your customers
• Analyze usage patterns and optimize costs

5.2 Prohibited Uses

You may NOT use the Service to:

Illegal Activities:

• Violate any applicable laws or regulations
• Facilitate illegal activities
• Infringe intellectual property rights
• Engage in fraud or deception

Abuse and Harm:

• Attack, abuse, or harass others
• Transmit viruses, malware, or harmful code
• Interfere with or disrupt the Service
• Bypass security measures or rate limits
• Conduct unauthorized penetration testing

Misuse:

• Create fake or fraudulent usage data
• Manipulate or game our billing system
• Resell the Service without authorization
• Use for competitive intelligence gathering
• Reverse engineer our proprietary technology

Spam and Automation:

• Send unsolicited messages through our webhooks
• Generate excessive API traffic for non-legitimate purposes
• Create fake accounts or bot activity

Violations Result In:

• Immediate account suspension
• Termination of Service
• Legal action and damages
• Reporting to authorities (if applicable)

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6. Service Plans and Pricing

6.1 Subscription Plans

Free Plan:

• 10,000 API calls per month
• Basic features
• Community support
• No credit card required

Pro Plan ($49/month):

• 1M API calls per month
• Advanced features
• Email support
• Stripe billing integration

Enterprise Plan (Custom Pricing):

• Unlimited API calls
• Custom features and SLA
• Dedicated support
• Custom contracts

We reserve the right to:

• Change pricing with 30 days notice
• Modify plan features
• Discontinue plans (with 60 days notice)

6.2 Billing and Payment

Payment Processing:

• All payments processed through Stripe, Inc.
• We do NOT store credit card information
• Billing handled by Stripe according to your selected plan

Charges:

• Subscription fees charged monthly in advance
• Overage charges (if applicable) billed monthly in arrears
• All fees in USD unless otherwise specified
• Prices exclusive of taxes

Overage:

• Free plan: No overage allowed, service throttled at quota
• Pro plan: $0.10 per 10,000 additional calls (prorated)
• Enterprise: Custom overage rates

Taxes:

• You are responsible for all applicable taxes
• Taxes calculated based on billing address
• Tax-exempt organizations must provide valid exemption certificate

Failed Payments:

• We will retry failed payments up to 3 times
• Account suspended after 3 failed attempts
• Data retained for 30 days after suspension
• Account deleted after 30 days of non-payment

Refunds:

• Beta users: Full refund within 30 days, no questions asked
• Pro plan: Prorated refund for unused time
• Annual plans: Prorated refund within first 30 days
• Overage charges: Non-refundable
• Enterprise: Per contract terms

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7. Data and Intellectual Property

7.1 Your Data

Ownership:

• You retain all rights to data you submit to the Service
• We do NOT claim ownership of your usage data
• You grant us a license to process your data to provide the Service

License Grant:

You grant MNNR a worldwide, non-exclusive, royalty-free license to:

• Store, process, and transmit your data
• Generate analytics and reports
• Create aggregated, anonymized statistics
• Improve the Service using anonymized data

Data Portability:

• You can export your data anytime (JSON/CSV)
• Data export available in dashboard
• API available for programmatic export

Data Deletion:

• You can delete your data anytime
• Account deletion removes all personal data within 30 days
• Anonymized usage statistics may be retained

7.2 Our Intellectual Property

MNNR Owns:

• The Service, including all code, designs, and functionality
• MNNR trademark, logo, and branding
• Documentation, guides, and content
• Algorithms, ML models, and proprietary technology

You MAY:

• Use the Service per these Terms
• Reference MNNR in your product (e.g., "Powered by MNNR")
• Link to our website and documentation

You MAY NOT:

• Copy, modify, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble
• Remove copyright or proprietary notices
• Use our name/logo without permission (except as allowed above)
• Claim affiliation or endorsement without written consent

7.3 Feedback

If you provide feedback, suggestions, or ideas:

• We may use them without obligation to you
• You grant us perpetual, irrevocable rights to implement them
• No compensation is owed for feedback
• Feedback does not create confidential relationship

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8. Service Level and Support

8.1 Beta Service Level

During Beta:

• Target 99% uptime (not guaranteed)
• Scheduled maintenance may occur with 24h notice
• Emergency maintenance may occur without notice
• Performance targets are goals, not commitments

Upon General Availability:

• 99.9% uptime SLA (Pro and Enterprise)
• Published maintenance windows
• Service credits for downtime (per SLA)

8.2 Support

Free Plan:

• Community Discord support
• Documentation and guides
• Email support (best effort, 5-7 day response)

Pro Plan:

• Priority email support (48h response target)
• Access to all documentation
• Feature requests considered

Enterprise:

• Dedicated support team
• Custom SLA and response times
• Direct access to engineering (for critical issues)
• Onboarding and integration assistance

Support Exclusions:

• Custom code or integration development
• Third-party service troubleshooting
• Training for large teams (Enterprise only)

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9. Privacy and Data Protection

Your use of the Service is subject to our Privacy Policy at https://mnnr.app/legal/privacy.

Key Points:

• We do NOT sell your personal information
• Data encrypted in transit and at rest
• GDPR and CCPA compliant practices
• You control your data and can delete it anytime

Data Processing Agreement:

• Enterprise customers may request a DPA
• Standard Contractual Clauses available for EU customers
• Email: dpa@mnnr.app

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10. Warranties and Disclaimers

10.1 Beta Disclaimer

THE SERVICE IS PROVIDED "AS IS" DURING BETA.

We make NO warranties, express or implied, including:

• Merchantability
• Fitness for particular purpose
• Non-infringement
• Accuracy or reliability
• Uninterrupted or error-free operation

10.2 Third-Party Services

We integrate with third-party services (Stripe, etc.). We are NOT responsible for:

• Third-party service availability
• Third-party terms or pricing changes
• Integration failures
• Third-party data breaches

Your Responsibility:

• Review third-party terms before using integrations
• Maintain separate agreements with third parties
• Monitor third-party service status

10.3 No Professional Advice

The Service provides analytics and data, NOT:

• Legal, financial, or tax advice
• Compliance guidance
• Professional consulting
• Guaranteed cost savings

Consult qualified professionals for advice.

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11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

11.1 Damages Cap

MNNR's total liability for ANY claim shall NOT exceed:

• The greater of (a) $100 or (b) amounts paid by you in the preceding 12 months

This applies regardless of:

• Legal theory (contract, tort, negligence, etc.)
• Whether we were advised of possibility of damages
• Failure of essential purpose

11.2 Excluded Damages

WE ARE NOT LIABLE FOR:

• Indirect, incidental, or consequential damages
• Lost profits, revenue, or business opportunities
• Data loss (beyond our retention obligations)
• Cost of substitute services
• Business interruption
• Reputational harm

11.3 Exceptions

Liability limitations do NOT apply to:

• Our gross negligence or willful misconduct
• Death or personal injury caused by us
• Fraud or fraudulent misrepresentation
• Violations of applicable law (where limitations prohibited)

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12. Indemnification

You agree to indemnify, defend, and hold harmless MNNR and its affiliates, officers, employees, and agents from any claims, damages, losses, or expenses (including attorneys' fees) arising from:

• Your use or misuse of the Service
• Violation of these Terms
• Violation of third-party rights
• Your data or content
• Negligence or willful misconduct

Process:

• We will notify you promptly of any claim
• You will cooperate in defense
• We may participate in defense at our expense
• You may not settle without our written consent

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13. Term and Termination

13.1 Term

These Terms begin when you create an account and continue until terminated.

13.2 Termination by You

You may terminate anytime by:

• Deleting your account in dashboard settings
• Emailing: support@mnnr.app
• Ceasing all use of the Service

Effect of Termination:

• Access ends immediately
• Prorated refund for prepaid, unused time (if applicable)
• Data retained for 30 days, then deleted
• API keys immediately revoked

13.3 Termination by Us

We may suspend or terminate your account if:

Immediate Termination:

• You violate Acceptable Use Policy
• You engage in illegal activity
• We're required by law
• Your account poses security risk

Termination with Notice:

• Non-payment (after 30 days)
• Repeated Terms violations
• Service discontinuation (60 days notice)

Effect:

• Immediate access termination
• No refund for violations
• Data available for export for 30 days
• Outstanding balances due immediately

13.4 Survival

These provisions survive termination:

• Sections 7 (Intellectual Property)
• Section 10 (Disclaimers)
• Section 11 (Limitation of Liability)
• Section 12 (Indemnification)
• Section 15 (Dispute Resolution)

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14. Modifications to Service and Terms

14.1 Service Changes

We may:

• Add, modify, or remove features
• Change performance characteristics
• Discontinue the Service (with 60 days notice)

Notice:

• Material changes announced via email
• Posted on website for 30 days
• Beta users: Changes may occur without notice

14.2 Terms Changes

We may modify these Terms:

• Changes posted at https://mnnr.app/legal/terms
• "Last Updated" date will change
• Material changes: 30 days email notice

Your Options:

• Continue using = acceptance
• Stop using = termination
• Contact us with concerns

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15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law provisions.

Jurisdiction:

• Exclusive jurisdiction: Laramie County, Wyoming
• You consent to personal jurisdiction there
• Venue for all disputes

15.2 Informal Resolution

Before formal proceedings, we encourage:

• Contact: legal@mnnr.app
• Good faith negotiation for 30 days
• Describe dispute and desired resolution

15.3 Arbitration Agreement

PLEASE READ CAREFULLY - THIS AFFECTS YOUR LEGAL RIGHTS

Binding Arbitration:

• Disputes will be resolved through binding arbitration
• Conducted by American Arbitration Association (AAA)
• AAA Commercial Arbitration Rules apply
• One arbitrator, mutually agreed or AAA-appointed
• Arbitration in Cheyenne, Wyoming

What's Covered:

• All disputes arising from or relating to these Terms
• The Service and your use of it
• Relationship between you and MNNR

Exceptions (Not Arbitrated):

• Small claims court (under $10,000)
• Injunctive relief for IP violations
• Emergency relief (pending arbitration)

Class Action Waiver:

• NO CLASS ACTIONS OR CLASS ARBITRATIONS
• You may only pursue individual claims
• No representative actions on behalf of others
• No consolidation of multiple claims

Costs:

• AAA rules govern arbitration costs
• We pay arbitration fees for claims under $10,000
• Each party pays own attorneys' fees (unless rules provide otherwise)

Opt-Out Right:

• You may opt out within 30 days of account creation
• Email: arbitration-opt-out@mnnr.app
• Include: Name, email, "I opt out of arbitration"
• Opt-out only for your individual account

15.4 Injunctive Relief

Either party may seek court injunction for:

• Intellectual property violations
• Confidentiality breaches
• Urgent matters requiring immediate relief

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16. General Provisions

16.1 Entire Agreement

These Terms, Privacy Policy, and any order forms constitute the entire agreement and supersede all prior agreements.

16.2 Waiver

Failure to enforce any provision does NOT waive our right to enforce it later.

16.3 Severability

If any provision is found unenforceable, remaining provisions continue in full force.

16.4 Assignment

You: Cannot assign these Terms without our written consent

We: May assign to affiliates or in connection with merger/acquisition

16.5 Force Majeure

We are not liable for delays or failures due to causes beyond reasonable control (natural disasters, war, pandemics, government actions, etc.).

16.6 Export Controls

You agree to comply with all export laws. You may not:

• Export the Service to embargoed countries
• Provide access to prohibited parties
• Use for illegal weapons development

16.7 Government Users

If you're a US Government entity, the Service is "Commercial Computer Software" under FAR 12.212 and DFARS 227.7202.

16.8 Independent Contractors

You and MNNR are independent contractors. No partnership, agency, or employment relationship exists.

16.9 Notices

To You: Via email to address on account

To Us: legal@mnnr.app or MNNR, LLC, 1603 Capitol Ave, Suite 413 PMB #1750, Cheyenne, WY 82001

Notices effective upon sending (email) or receipt (mail).

16.10 Third-Party Beneficiaries

No third-party beneficiaries to these Terms except as explicitly stated.

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17. Contact Information

Questions about these Terms?

Email: legal@mnnr.app

Phone: (252) 242-0710

Support: support@mnnr.app

Mailing Address:

MNNR, LLC

1603 Capitol Ave, Suite 413 PMB #1750

Cheyenne, WY 82001

Business Hours: Monday-Friday, 9am-5pm PT

Response Time: 5 business days

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18. Acknowledgment

By clicking "I agree," creating an account, or using the Service, you acknowledge that:

• You have read and understand these Terms
• You agree to be bound by these Terms
• You have authority to enter into this agreement
• You are at least 18 years old (or 16 with parental consent in EU)

Beta Acknowledgment:

• You understand this is a beta service
• You accept risks associated with beta software
• You will not use for mission-critical systems without backup plans

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Last Updated: January 9, 2026

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*These Terms of Service are binding as of the Effective Date. Continued use of the Service after changes constitutes acceptance of modified Terms.*